Customer satisfaction is our only focus. Hence we always quality check all our products at store and as well we perform the same for all products before dispatch. We suggest always take unpack video for if claiming any damages and it supports our reviews on the same to approve for exchange.
All products sold at JJ Solution are sourced from the finest artisans and gone through a rigorous quality check process before they are shipped to you. So it is quite unlikely that you would want to exchange a product that you have purchased from JJ Solution, the terms are as follows
- Products considered for exchange Ref disclaimer above
- In additon, the following products are not eligible for exchange:
a. products that have been customized by availing JJ Solution “Fall & Pico” Service and/or Blouse Stitching Services are NOT ELIGIBLE FOR EXCHANGE
b. Made to Order products / Apparel are not eligible for exchange
In order to avail the exchange, the customer should inform us about the exchange request by email to email@example.com within 12 hours of receipt of the product. Exchange Requests sent on phone / sms / whatsapp will NOT get officially registered as exchange requests.
While we take the best effort to ensure that color of the physical product that you receive is matched with the digital image on a computer or any palm device screen, there will always be some variation between digital images and physical products. Therefore NO EXCHANGES OR REFUNDS WILL BE OFFERED on account of color variation
In order to be eligible for exchange, the product should be sent back in unworn / unused / unwashed condition along with all the original packaging with the Labels intact and unpack video is mandatory.
We do not have any Refund policy.
Upon Return Policy
The mail should contain the following details:
a. Title of video, Video posted Dt., Volume no. , Saree Number& Name of Customer against booking made.
b. Product code of the item that you want to exchange
If the exchange is approved, then the Customer Service Team will send you an email authorizing you to send the product back
Once you receive the email, please dispatch the product (within 2 days of date of receipt of the product) as per the following process
a. Once you have shipped the product, please send us an email with the courier details and tracking number
b. Product to be couriered back to the following address: JJ Solution Ph:- +918610678257
In case of an Exchange request is not ‘approved’ (because the product does not fulfil the terms of our exchange policy) the product will be sent back to the customer. Return shipping cost of Rs.200( for domestic) and actual shipping cost for the country of shipping (for international customers) will be payable by the Customer
For Cancellations please contact us.
Requests received later than JJ Solution business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
If for some reason, you would like to cancel your order, you can do the same within 12 hours of placing the order (subject to Falls Stitching / Blouse Stitching not being ordered).
Cancellation is possible only for products which are not combined with a stitching order
- Cancellation is NOT POSSIBLE in the following cases even if the request comes within 12 hours
- Saree orders made with Fall Stitching or Blouse Stitching are not eligible for cancellation
- Salwar / Kurta Material order made with Stitching Orders are not eligible for cancellation
- Blouse Material are not eligible for cancellation
- Stitched Blouses & Apparel are not eligible for cancellation
- Special Request Orders where the product has to be shipped earlier than 48 hours cannot be cancelled.
- If an order is canceled within 12 hours and your money has got credited to our account, you can either choose some other product or convert the value into store credit .
The company reserves the right to change the terms and conditions listed above at any time. If you would like to exchange anything to us please contact the JJ Solution Customer Service team via email at firstname.lastname@example.org or call us at +91-89399 23163